Customer Service Standards

Our Primary Objective is to establish a relationship
—a partnership--between you, the insurance company
and our office.


Our number one product is service; service specifically designed to reduce your losses and control your insurance costs.

Product Services

  • A thorough review of existing and recommended insurance coverage
  • A comprehensive analysis of your exposure to loss
  • Inspection of your premises to identify any hazards
  • Replacement cost estimates for your real property
  • Motor Vehicle records provided for all your regular drivers
  • Review your claim activity on a quarterly basis and recommend corrective measures
  • Offer premium payment plans specifically tailored to your business insurance needs
  • Review audits performed by insurance companies to determine their accuracy

Communication Services

  • Respond to your telephone inquiries within one business day
  • Respond to your written inquires within four business days
  • Timely notification and delivery of new insurance coverage and services
  • Timely delivery of insurance policies and change requests
  • Personal contact with you
  • Begin the insurance renewal process at least 45 days prior to policy expiration

Risk Management and Claim Services provided by the Insurance Company

  • Assign your claim within one business day
  • Special Investigation Unit to protect you against fraudulent claims
  • Local claim office to expedite claim check issuance

For more information about all our services call 585-586-3060 or contact us
through email. We will gladly give you a free quote on any our your insurance needs.